Refund and Returns Policy
At emultan.pk, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing an order.
🔄 7-Day Return & Replacement (Physical Products)
We offer a 7-day return or replacement policy for physical products only.
You may request a return or replacement if:
- The product is defective or damaged
- You received the wrong item
- The product is unused, in original condition, and with complete packaging
📅 The request must be made within 7 days of delivery.
❌ Non-Returnable Items (Digital Products)
All digital products (including game keys, downloadable content, subscriptions, or codes) are:
- Non-refundable
- Non-returnable
Once delivered or activated, digital products cannot be reversed or exchanged.
📦 Return Conditions
To be eligible for a return or replacement:
- Product must be unused and in original packaging
- All accessories, manuals, and items must be included
- Product must not be physically damaged due to misuse
📹 Proof Requirement (Important)
To process any claim, you must:
- Provide an unboxing video clearly showing the issue
- Report the issue within 7 days of delivery
⚠️ Claims without video proof may not be accepted.
🔁 Replacement Process
- Once your request is approved, we will arrange a replacement of the same product
- If the product is not available, we may offer:
- Store credit, or
- Alternative product (with your approval)
🚫 Refund Policy
- Refunds are generally not offered
- Refunds may only be issued in rare cases where:
- Replacement is not possible, and
- The issue is verified from our side
🚚 Shipping Costs
- If the issue is from our side (wrong/damaged product), we will cover shipping
- If the return is requested for other reasons, shipping costs may be the customer’s responsibility
❗ Order Cancellation
- Orders can be canceled before dispatch only
- Once shipped, cancellation is not allowed
🛠️ Warranty (If Applicable)
- Some products may include brand warranty
- Warranty claims must be handled according to the respective brand’s terms
- emultan.pk is not responsible for third-party warranty decisions
📞 Contact Us
If you need assistance, contact us:
Location: Multan, Pakistan
Website: https://emultan.pk
Email: alleybhutta3@gmail.com
